Chatbots with sentiment analysis across channels
Our chatbots now interpret the tone of the conversation and hand over to a person when the situation calls for it.
The chatbots we build now include sentiment analysis: as well as understanding what is being asked, they interpret the tone of the conversation.
When they detect frustration or a sensitive subject, they hand the conversation to a human colleague with the full context already gathered, so nobody has to repeat themselves. The feature is available across the channels we already supported: website, WhatsApp and social networks.
The monitoring dashboards now also show how satisfaction evolves over time.
